TRAVEL FAQ

Here are some Frequently Asked Questions for this year's travel, including arrival to school, and for regular travel throughout the year.

TRAVEL QUESTIONS

STUDY PERMITS 2023-24

Please Note - It is the responsibility of the family to apply for their child's study permit in a timely manner as processing times differ in each country. Please do not travel without your 'Letter of Introduction' from the Canadian Embassy. 


On arrival in Canada at your first airport, please take the Letter of Introduction, together with the documents requested in that communication, to the Customs and Immigration Office to obtain your child's official Study Permit. This document must be kept in your child's passport at all times. Please notify Brentwood if you have not received the relevant letter in time to travel in September.


We recommend that you check with your proposed arrival airport or border crossing to ensure that they are able to issue Study Permits, not all points of entry to Canada offer this facility.


WHAT IS THE CUT-OFF DATE TO ENTER TRAVEL?

The cut-off date to have all travel information into the MySchool travel portal is the Sunday before the leave date. Time is needed before the leave date to sort the travel and arrange the buses. Houseparents also need these days in order to confirm that the students in their house have travel plans and have time to follow up with those that do not.

Any travel requests or changes after this date will have to be arranged by the student/parents. These are alternate transportation companies the school recommends: 

Encore Car Service - 250-710-3927

Beaton’s Meet & Greet - 250-580-5455

Yellow Cab Taxi - 250-381-2222

Cobble Hill Taxi - 250-743-5555 

CAN MY CHILD LEAVE EARLY OR RETURN LATE FOR A BREAK?

This needs to go through the Houseparent for approval before booking flights. Once you have received permission to leave early or return late you can enter your child's travel into MySchool. Please read the Student Charges section of the Home page.

WHAT IF MY CHILD NEEDS TRANSPORTATION OUTSIDE OF A SCHEDULED BREAK?

Please email the Houseparents directly, they will organize transportation for your child. If school transportation is available, there will be a charge of up to $120-$140 each direction. If school transportation is not available, the student/parents will be notified and will be responsible for booking and paying for the taxi/car service. Please read the Student Charges section on the Home page.

HOW DOES MY CHILD KNOW WHAT TIME THEIR BUS LEAVES?

Once the travel has closed and buses have been assigned, the leave times will be updated and sent to all the House Parents. This information will be posted, and followed up in house meetings, for the students to review.

 The leave time is the time the bus will depart from Crooks Hall - students must arrive 15 minutes early to ensure the bus departs on time.

**The bus cannot wait for late passengers**

For early morning departures on a scheduled leave, students must sign out with staff members in the lobby of Crooks Hall 15 minutes before the scheduled leave time. BFA's will be on duty starting at 2:30 am to ensure students make their bus. 

WHAT DOCUMENTS DO I NEED TO TRAVEL INTO CANADA AT THE START OF SCHOOL? 

Government of Canada 

Make sure you carry proper identification for yourself and any children or minors travelling with you. You must be able to confirm your legal right or authorization to enter Canada at the border.


TRAVEL CHECKLIST

We have put together a Travel Checklist for any students traveling to Brentwood from outside of Canada. Included in this checklist are documents your student should carry with them when traveling to Canada for the opening of the 2023-24 school year. It is important that our families complete the following steps and bring these documents to ensure that entry into Canada is as smooth as possible.

Travel documents (Please print these and be sure your student has them when traveling)

If you have any travel related questions, please email travelquestions@brentwood.ca or call 250-743-5521

WHEN WILL THE TRAVEL PORTAL REOPEN FOR RETURN DATES? 

The travel portal will reopen on longer breaks (Winter Break and Spring Break) after the students leave on Friday and will close the Wednesday before the return date. It makes the coordination of travel easier if Leave and Return information is added at the same time.

WHAT DO I DO IF MY CHILD’S FLIGHT IS DELAYED?

Please contact Reception (1-250-743-5521) so that they can let the appropriate bus driver know when to expect your child.